I brought my truck in and talked to Brian, asked him to balance my tires and do my alignment, but asked that no repairs be done. They noted the issues they found and did not do any repairs, just as I had asked. I took my truck home, repaired the items they found (ball joints and tie rod ends), and brought it back for another alignment. It was done perfectly again. Brilliant! 8^) Understand going in that this is a very popular shop. From a customer point of view, it's a madhouse. When you go into the tiny office area. Brian will be on the phone, and one or two mechanics are waiting to talk to him. Before you know it, though, he's done and asks what you need. He listens carefully and will make sure they have the plan, then you are done and off he goes, right back into the madhouse. When you come pick up your vehicle you find out they got it exactly right! These guys LISTEN to the customer, and are quite happy to do what you want, when you want it. They are also very skilled, everything they did was done to perfection. They will tell you the price up front without any doubt, and that's what you will pay. Quite frankly, Payson Tire is a good, honest shop where you can get professional quality repairs done at a reasonable cost. It's great to know of a shop in town that you can trust! I'll be back!